Appointments


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APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 01832 734444 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Extended Hours Appointments

Please note that our extended hours appointments are prebookable only.

GP Extended Access

Additional same day and booked appointments are available outside of your core General Practice hours. These appointments will be provided by GPs, Nurse Prescribers, Practice Nurses and other clinicians. Appointments are located at

Harborough Field Surgery
160 Newton Road,
Rushden.
NN10 0GP

Appointments are available as follows:

18.30 - 20.00 Monday to Friday

08.00 - 12.00 Weekends

08.00 - 12.00 Bank Holidays

Please call your usual GP surgery and ask the receptionist to book you a GP HUB APPOINTMENT.

Link below providers further details

https://www.eastnorthantshub.co.uk/extended-access

Urgent (Same Day) Appointments

For on the day booking please call 01832 734 444 from 8am.

All call-handlers have been trained to check your contact details and briefly find out what you need (but you may say this is private). They will record your comment on our staff phone-back screens so that they can respond appropriately. We aim to respond to all clinical problems within 2 hours and any administrative matters the same day.

Urgent clinical problems will receive a call-back immediately. (please leave your phone switched on and near you and the line free).

Please see our Urgent Problems and Out of Hours page for information.

Booked Appointments

You can book an appointment with the person you wish to see, up to two weeks in advance or alternatively, phone on the day and an appointment with a member of the medical team will be offered (within 24 hours).

Nurse Practitioner Appointments

Nurse Practitioner Appointments - click to enlarge

Our Nurse Practitioners have undertaken specialist training to be able to assess and diagnose new acute presenting problems.

You can view this leaflet which includes examples of what our Nurse Practitioners deal with on a day to day basis.

Telephone Advice & Consultations

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

Telephone Consultations with your Doctor

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. This is usually implemented by a "call back" system by the doctor or nurse as soon as practically possible after a request by the patient. Please make sure you give the correct phone number to the receptionist.

Telephone appointments are only available during surgery hours.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using SystmOne:
    Cancel Your Appointment online using SystmOne.
  2. By Telephone:
    Please call us on 01832 734444.
  3. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.