Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend:

Kettering General Hospital. Telephone: 01536 492000.

Corby Urgent Care Centre. Telephone: 01536 202121.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

For on the day booking please call 01832 734 444 from 8am.

All call-handlers have been trained to check your contact details and briefly find out what you need (but you may say this is private). They will record your comment on our staff phone-back screens so that they can respond appropriately. We aim to respond to all clinical problems within 2 hours and any administrative matters the same day.

Urgent clinical problems will receive a call-back immediately. (please leave your phone switched on and near you and the line free).

How to Help when the Surgery is Closed

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.