Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01832 734444 , Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • phone us on 01832 734444, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – System Online
  • phone us on 01832 734444, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

The Surgery, with all its facilities, is the best place for a consultation. However, if you are housebound or too ill to come to Surgery, a doctor will visit you at home.

Please telephone us for a home visit before 10am. 

The Receptionist will ask you for some information about the problem and also for a telephone number so that we can contact you. This is so that the Doctors can plan their day and arrange visits in order of priority. If you feel that you require an urgent home visit, please make this clear at the time of telephoning.

Please remember that it takes a doctor much longer to visit a patient at home than to undertake a consultation at the Surgery. Only request a home visit when it is absolutely necessary.

To request a home visit please telephone 01832 734444.

Do I Need a Home Visit?

A GP visit is not needed for the following common symptoms:

Fevers, cough, sore throat, earache, headache, diarrhoea and vomiting, most cases of abdominal pain.

In these instances most patients are usually well enough to travel.

Remember it is not harmful to wrap up a child with a fever and bring them to the surgery.

Adults with common problems as above are also readily transportable to the doctor’s surgery.

Using Livi you can see a GP via video, wherever you are. They can help you with medical advice, prescriptions, sick notes or a referral.